Customer-Focused Global Sale Team

Iron Software Purchasing Journey

At Iron Software, we understand that selecting the right software solution is a critical decision for your business.
That's why we've assembled a global sales team dedicated to guiding you through every step of the journey.

Whether you’re a small team just getting started or an established business looking for a range of products and bespoke
customer support in our comprehensive Enterprise package, our mission is simple - to make the purchasing process
as effortless and clear as possible, ensuring you end up with the perfect product tailored to your unique needs.

Sales Process

Connecting with Our Sales Experts

We offer multiple convenient channels for you to connect with our knowledgeable sales professionals, whenever and however works best for you:

Live Chat: Get quick responses directly on our website.

Email: Reach our team at sales@ironsoftware.com or ordersupport@ironsoftware.com.

Meetings: Schedule a video call or in-person meeting.

Phone: Speak with a sales rep over the phone.
+1 (312) 500-3060

Messaging app: Use WhatsApp for sales support and quick communication

A Tag-Team of Sales Support

Our global sales team consists of two specialized groups working together to provide you with a personalized experience:

Sales & Licensing Specialist Team

Their role is to provide in-depth product information and guide you towards the licensing option that fits your requirements perfectly.

Help Desk Support Engineer Team

Our technical engineers offer comprehensive pre-sales support, answering any complex technical queries you may have about product functionality.

Together, these two teams ensure you receive both the product expertise and technical know-how to make an informed purchasing decision.

Sales & Onboarding

Once you've decided on the ideal Iron Software product, we get to work putting together your package:

Customized Quotes & Invoicing

Our team will do their best to help you pay in your preferred payment method and currency.

Recommendation

We’ll suggest the best license for your needs, taking into account your use case, budget and deadline.

Comprehensive solutions

Expect clear and detailed documentation and to have your questions answered by our Technical Support team.

Enhancing Your Post-Purchase Experience with Iron Software

When you purchase an Iron Software license, you'll immediately receive your license key. Our commitment to ongoing support and regular updates ensures a seamless experience:

Scheduled Updates: Monthly introductions of new features, enhancements, and optimizations keep our software aligned with the latest technology trends and user needs.

Bug Fixes Prompt resolutions of reported bugs and issues minimize disruptions to your workflow.

For enterprise customers, our offerings are even more robust:

Support Tiers: Tailored support is provided based on your product license, ensuring your specific needs are met.

After Sales Customer Success Manager: Enterprise customers benefit from personalized assistance with a dedicated account manager available 24/5 to promptly address any issues you encounter.

An Example Customer Journey

To illustrate the process, let's walk through a common scenario

You're exploring software options for a large development project spanning multiple locations and teams. After touching base with our Live Chat team, you request to speak with a Sales & Licensing Specialist.

Through an exploratory call, the specialist learns about your project's scale, requirements, and goals.They recommend the most suitable licensing option as the best fit.

You have some complex technical questions, so our sales team will connect you with one of our Help Desk Engineers. The engineer provides an in-depth walkthrough of how our software would handle your intricate deployment.

With all your queries addressed, you decide to move forward with the licensing. Our sales team provides a custom quote, documentation, and procures the licenses tailored specifically for your development needs.

From initial conversations to post-purchase support, Iron Software's global sales team ensures you have an informed experience at every stage.