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Licensing FAQs

FAQs

    What is included in license coverage?
    • Perpetual Licensing: Every team license is a one-time purchase with no renewal fees.
    • Free Support & Product Updates: Subscription licenses include free technical support and product updates throughout the subscription period.
      Extensions can be purchased at any time.
    • Immediate Licenses: The number of singular license key use cases. Redistributable projects require additional SaaS & OEM coverage.
    What do "developers" mean?
    • Developers is the count of INDIVIDUALS or DEVELOPMENT MACHINES that will use, compile, or run, any Iron Product code with a debugger attached over a rolling 30-day window. This only applies to development meaning staging, production servers or end-user targets do not count. An employee that has two machines (eg. one at home and one at the office) will count as two developers.

      Common Questions

      • Are contract developers counted? Yes
      • Are work-from-home developers counted? Yes
      • Is an employee that has two machines (eg. one at home and one at the office) counted as two developers? Yes
      • Are development build machines counted? Yes
      • Are backup servers counted? No
      • Do disaster recovery servers count? No
      • Do test servers count? No
      • Do load-balancing servers count? No
      • Do QA servers count? No
      • Do production servers count? No
      • What if a developer leaves, and a new developer joins the project? Contact sales@ironsoftware.com to notify us of the change.
    What do "projects" mean?
    • Projects are the total historical count of Projects produced using a single Iron Product license key.
      • 1 Project = Each Visual Studio, JetBrains Rider, or other IDE project
      • 1 Project = Each live production server (development and staging servers not counted)
      • 1 Project = Each website, domain or subdomain
      • 1 Project = Each microservice (including Azure and Lambda functions)

      Common Questions

    What do "locations" mean?
    • Locations are the cities where your projects are being developed. Adding Royalty-free Redistribution converage unlocks Unlimited Licensing.

      Common Questions

      • Does a developer working from multiple cities count as multiple locations? Yes
      • How does licensing impact Distributed development teams working from multiple locations? Each developer’s unique location (by city) counts as one location. Multiple location options include: (a) Professional with required number of locations; (b) Unlimited with Enterprise or Monthly license types; (c) >Add Royalty-free Redistribution to unlock Unlimited locations
    When do I need royalty-free redistribution coverage?
    • OEM Coverage: This license permits the distribution of end-user software that includes our products. It is suitable if you're embedding our software in applications without exposing our functionalities via public APIs to other developers.
    • SaaS Coverage: This license permits the use of our products within SaaS platforms to deliver backend features and services to end-users. SaaS providers embedding our software can offer its capabilities indirectly through their platform, provided end-users cannot directly access or interact with our APIs.
    • SDK Coverage: If your product features a public API that exposes our functionalities to other developers, you must use an SDK license. This is necessary if your existing end-user software under an OEM license evolves to include public APIs. Note that creating or adding to code libraries for resale using our products is strictly prohibited under the SDK License. Contact to Sales Team.
    • No Coverage Required: If Iron Software products are used internally within your organization without redistribution or public API exposure, no additional license is required.
    When do I need Air-gapped coverage?
    • The Air-gapped license option allows customers to operate in isolated development environments without requiring online license verification. It is suitable for customers who want to verify license keys in an offline only secure environment.
    Can I try the product before purchasing a license?
    • All products can be evaluated and used for free with a trial key for development & testing within an IDE.
    • All trial keys unlock full functionality for up to 30 days allowing you to test the full capabilities of the product in development and production.
    Can I get support during the trial period?
    • Yes! Receive full support while on a trial - it's something we do that our competitors don't. You can also review our Support Policy.
    How will I receive my license key?
    How to add the license key to my project?
    Can I talk to the sales team about the best license choice for my needs?
    • Schedule a Call: You can schedule a time to speak with one of our sales representatives. Please be sure to leave an email address to enable our support team to reply to your request. You can also call 24/7 to leave a message at +1 (312) 500-3060.
    • Live Chat: You can chat online with a representative as well. The team covers global time zones, available 24 hours, Monday to Friday. If we’re not online, please send us a message and your ticket will be answered via email.

EULA

Purchase Terms

    What payment methods are available?
    Who do Iron Software use to process online orders?
    Can I get a quote, purchase order, or invoice?
    How can I remove tax from my order?
    Does Iron Software offer a money-back guarantee?
    • All licenses are backed by a 30-day money-back guarantee.
    Can I get a discount if I buy multiple product licenses?
    • Get 10 for the Price of 2: We are proud to offer the Iron Suite, all 10 Iron Software products for the price of 2. Save 75% with the complete .NET suite for your office.
    Can I purchase a license through my preferred reseller?
    • Purchase from a Reseller: Iron teams up with reseller partners all over the globe. If you wish to work with your preferred reseller, please contact us, and we'll be happy to support you. For a list of our current resellers, please see here.
    • Are you a Reseller?: Please get in touch to partner with Iron Software.

Support & Product Updates

    Why do I need Technical Support & Product Updates?
    • Active coverage enables you to: Download & implement the latest product version release.
    • Active coverage enables you to: Access important security feature upgrades.
    • Active coverage enables you to: Receive technical support directly from the engineers who built the product.
    What are my Support & Product Update options?
    • Technical Support & Product Updates: One year of Product Support & Updates is automatically included with all subscription license purchases. After that, it automatically renews yearly for continued access. Alternatively, you can purchase a 3-year or 5-year Support & Updates option—both are one-time, non-renewing purchase. You can always extend support later, when needed.
      Please note: 1-year perpetual licenses do not include free technical support. Support & Updates must be purchased separately if required.
    • Support & Product Update Extensions: You can extend your license’s Support & Product Updates coverage at any time. Maintain uninterrupted coverage to access essential product updates, security feature updates, and support from our engineering team.
    What is the difference between a license upgrade and a Product Support & Updates Renewal?
    • Product Support & Update Renewal: Extends coverage for your existing license.
    • License Level Upgrade: Upgrade to increase the number of developers, locations and projects you are covered for. Your Product Support & Updates coverage will be extended for free from the date of purchase.
    • Suite Upgrade: Upgrade to an Iron Suite to unlock all 10 products. Your Product Support & Updates coverage will be extended for free from the date of purchase.
    • Royalty-free Redistribution Add-On: Required for distributed software and SaaS services.
    Can I extend my Support & Product Updates coverage?
    Can I join the mailing list to be notified about product updates?
    How can I manage my Support & Product Updates subscription?
    Can I upgrade my license level?
    • License Upgrades: Whether your team has grown or your project needs have changed, you can upgrade your license at any time. Upgrade after purchase and pay only the difference in license price + $100 USD upgrade fee. Your Support & Product Updates coverage will be extended from the date of purchase. Contact us to upgrade.
    • Add Royalty-free Redistribution Coverage: You can add Royalty-Free Redistribution to existing licenses. Coverage is required for packaged software products, SaaS, and OEM.
    Can I upgrade my existing license to an Iron Suite license?
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