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Ticket details

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What gets a ticket solved faster

What Helps Us Resolve Your Ticket Faster

  • Exact version number

    Tell us the version you're using.

  • Reproducible code

    Share a small code sample that shows the issue.

  • Input file

    Attach the file that causes the issue, especially for PDF or OCR problems.

  • Full stack trace

    Include the complete error and stack trace.

  • Environment

    Tell us where it happens, such as local, server, Docker, or cloud.

How a Ticket Escalates

Tickets start with our support engineers and only escalate when deeper technical investigation is needed.

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